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Forum: General Fiery Questions and Topics

Have a question on your Fiery and don't know where to start? This forum is for you.

  1. Sticky Thread Sticky: This Forum Is No Longer Active

    Thanks for your support of Fiery Forums. We've moved on to a new platform, and we'd love for you to join us. Please take a moment to check out EFI communities at: You will love the new platform, and registering your new account only takes a few ...

    Started by Gary_S‎, 01-31-2019 09:05 AM
    • Replies: 0
    • Views: 11,708
    01-31-2019 09:05 AM Go to last post
  1. %%[Error: undefined; Offending Command: CustomPageSize0]%% - Please help!

    Hi all, I’m hoping that someone on here can help me. I’ve been to our Xerox Contact for EFI and XMPie support but I’m not getting anywhere. Xerox have concluded a limitation after trying to say it was the VPS files but they can’t confirm where the limitation is I.E. the RIP, the printer...

    Started by GaryM‎, 07-24-2012 01:30 AM
    • Replies: 5
    • Views: 9,126
    08-22-2012 07:09 AM Go to last post
  2. " well this awkward CWS has experienced a problem and needs to close"

    Help !!!! MXPE10 Fiery on Sharp MX-6500 device. This error occurs very randomly. All patches and windows updates are up to date. Any help greatly appreciated. We have replaced the Fiery unit and problem still persists. Attached is screen shot, crash file report, and fiery log.

    Started by garysharp‎, 10-21-2014 08:27 AM
    • Replies: 0
    • Views: 7,976
    10-21-2014 08:27 AM Go to last post
  3. "docs are unavailable" error

    While trying to access the web tools from a browser (in order to create a new scan mailbox) I recevied an "docs are unavailable" error. It always start with the situation where the Remote scan 5 can't open "guest" mailbox, continue with no access to the web tools from the printer itself (Xerox...

    Started by nitzi‎, 08-15-2011 03:02 AM
    • Replies: 3
    • Views: 6,401
    08-18-2011 06:33 AM Go to last post
  4. "Document Size" is grayed out in Fiery PRO80 / Bizhub C8000

    Cannot be changed from Paper Tab from printer properties. This driver will take custom and/or standard paper sizes from Adobe Acrobat. From Illustrator CS5 no custom sizes are available. From Photoshop CS5 and CDraw X5 only a standard size ( available PPD sizes ) which should be selected as...

    Started by MADSYS‎, 11-09-2010 04:13 AM
    document size
    • Replies: 2
    • Views: 9,868
    05-22-2011 09:26 PM Go to last post
  5. "Document Size" is grayed out in IC-305 v3.0 driver

    "Document Size" is grayed out in IC-305 v3.0 driver. The driver always shows the document size as 8.5x11 I have noticed there is a tab in the Printing Preferences for document settings under the Printer & Faxes menu, but it does not show when selecting file - print - preferences. If you change...

    Started by chuck.tripp‎, 05-24-2010 10:27 AM
    • Replies: 1
    • Views: 7,591
    05-27-2010 01:45 PM Go to last post
  6. "Driver installable options have not yet been enabled and verified"

    I've having an annoying problem with the driver for our Canon IRC7055 copiers. Printing is hosted by a Windows Server 2008 R2 server, and the problem manifests itself on Windows 7 64-Bit clients. The problem is that whenever anyone tries to adjust their print preferences, they are greeted by this...

    Started by brevidwa‎, 03-15-2012 05:35 PM
    • Replies: 3
    • Views: 42,133
    04-02-2012 02:13 PM Go to last post
  7. "manual duplex" and "Druckbild oben" ("face up"?) not working - Xerox 700

    If we print jobs with manual duplex on our 700, then the setting "Druckbild oben" ("face up"?) is not working. First side 1 (front side) is printing, then manual duplexing, then the xerox prints the backside - and this side is now on top. So the output is "face down" instead of "face up". With...

    Started by Rolf‎, 07-17-2009 11:46 AM
    • Replies: 1
    • Views: 7,139
    07-23-2009 03:35 PM Go to last post
  8. "Manual Duplex" checkbox missing

    How do I perform a "manual duplex" on my Fuji Xerox C570 printer? The "manual duplex" checkbox is missing.

    Started by Darren Donnelly‎, 07-27-2014 08:45 PM
    • Replies: 3
    • Views: 6,204
    04-27-2016 07:38 AM Go to last post
  9. "Serial Packet was rejected by copier ASIC error sending print raster"

    Installing a new Konica C1070 with IC 415 Fiery and get this error when trying to print from the driver and from command workstation. Primarily happens on booklets and anything requiring finishing.

    Started by Pedro Torres‎, 05-26-2015 01:10 PM
    • Replies: 7
    • Views: 14,758
    09-18-2015 01:04 PM Go to last post
  10. "The freeform master contains no page"

    So, I downloaded the exercise from EFI's website on how to do VDP printing through the Fiery. Setup went easy enough, nothing seemed confusing. But, when I went to print, nothing came out of the machine and the job was in the printed queue in red. A right click gave me the message I put into the...

    Started by Hemlock‎, 11-13-2012 02:27 PM
    • Replies: 0
    • Views: 4,659
    11-13-2012 02:27 PM Go to last post
  11. "Trennblatt" ("slip sheet"?) SRA3 not allowed in Tray 1-3 on Xerox 700

    If we want to place a thin "Trennblatt" (I think it's called "slip sheet" in english) between printed sets (no foils) automatically we use the option "Trennblatt" in "medium". But it we set the paper size of this sheet to SRA3 it is only allowed to use tray 5 or 6 and not the trays 1-3 (though the...

    Started by Rolf‎, 07-17-2009 11:47 AM
    • Replies: 2
    • Views: 6,390
    07-23-2009 11:45 PM Go to last post
  12. "Unknown" print properties in print queue

    Hi, I'm printing to a Toshiba 5540C with a Fiery GA 1310EX. Printing from Windows XP. Machine has been in use for about a year. This problem has just started occuring in the last week. Occasionally we get print jobs that show up in the print print queue as "unknown" with no associated properties...

    Started by Keith Llewellyn‎, 09-18-2012 02:15 PM
    • Replies: 0
    • Views: 5,387
    09-18-2012 02:15 PM Go to last post
  13. 'D Finisher" Not Installed

    So I'm running a Xerox 700i with a professional finisher on the back end. Has stapling and bookleting options installed. When I send a job through the fiery (imposed job) and select a tray or paper type, I get the 'D Finisher' not installed message. If I don't select anything and run it at...

    Started by Jamie123‎, 04-01-2015 09:28 AM
    • Replies: 8
    • Views: 9,560
    06-04-2015 08:28 AM Go to last post
  14. *New* Fiery Download Site Available

    The new Fiery Download Site is now available. On the new site, you can download Fiery Drivers by OEM Partner Printer/Press, Fiery Extended Applications and Fiery Tools. You can find this page by navigating to Support Overview and then selecting Fiery Drivers, Software and Utilities under "Helpful...

    Started by Enrique_V‎, 07-12-2012 01:53 PM
    apple, command workstation, cws, download, drivers, Fiery, mac, microsoft, utilities, windows
    • Replies: 6
    • Views: 23,449
    07-27-2012 07:56 AM Go to last post
  15. .FRX files through Fiery

    I'm looking into printing some reporting from Visual Fox Pro (.FRX) through CWS and the Fiery. The current Fiery Driver doesn't allow for this print type. Without working through Job Flow and converting, or adding a post script driver to the reporting tool, is there any way that the...

    Started by PrintOperator‎, 10-25-2017 03:20 PM
    .frx, foxpro
    • Replies: 1
    • Views: 1,773
    10-25-2017 04:33 PM Go to last post
  16. 02 IC 306 fiery controllers on C 7000 and C 8000 keep saying "starting up"

    HDD fail but I lost all cd/dvd systems and softwares anyone have cd images?

    Started by Viet Nguyen‎, 07-01-2015 03:17 PM
    • Replies: 1
    • Views: 3,945
    07-14-2015 09:21 AM Go to last post
  17. 1200 dpi Resolution giving strange colour on text

    We have a Canon C5235i with a B2 Fiery RIP. Withe the Resolution settings set to the higher 1200dpi, most text sent on a CMYK job comes out a different colour to any graphics based on the same colour, and also have a strange "snow" effect. If we drop the resolution back down to 600dpi, the print...

    Started by neilpotter‎, 02-12-2014 09:08 AM
    • Replies: 1
    • Views: 4,342
    02-12-2014 09:49 AM Go to last post
  18. 1357ex not printing 100% black as black anymore

    I just applied a series of 6 Fiery updates yesterday and now my blacks aren't black anymore. To be specific: When printing C-0 M-0 Y-0 K-100, there is a visable dot pattern. When printing Grayscale - 0%, there is a visable dot pattern. When printing R-255 G-255 B-255 there is NO dot...

    Started by markdyck‎, 10-19-2010 01:54 PM
    • Replies: 2
    • Views: 6,722
    10-20-2010 09:02 AM Go to last post
  19. 1st spread of 11x17 booklet prints on letter, except when reprinted thru CWS

    This is on a E-3300 RIP (brand new). The 1st spread of a bookleted job print 8.5x11 when it should print 11x17; when reprinted thru CWS, it prints correctly at 11x17, with no changes to the print settings. Anyone seen this before? Thoughts?

    Started by mmacfall‎, 07-23-2012 02:24 PM
    • Replies: 0
    • Views: 4,876
    07-23-2012 02:24 PM Go to last post
  20. 2 digit led display shows 60

    Hi: My bustled Fiery model X3ety connected to my Xerox 250 is showing a led window code 60. It is there on rebooting. Have switched off several times and unplugged but as soon as I switch on the 60 comes up. Thanx in advance Clonedm

    Started by clonedm‎, 09-04-2015 09:45 AM
    • Replies: 2
    • Views: 6,792
    09-24-2015 04:18 PM Go to last post

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