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Forum: General Fiery Questions and Topics

Have a question on your Fiery and don't know where to start? This forum is for you.

  1. Sticky Thread Sticky: This Forum Is No Longer Active

    Thanks for your support of Fiery Forums. We've moved on to a new platform, and we'd love for you to join us. Please take a moment to check out EFI communities at: You will love the new platform, and registering your new account only takes a few ...

    Started by Gary_S‎, 01-31-2019 09:05 AM
    • Replies: 0
    • Views: 10,804
    01-31-2019 09:05 AM Go to last post
  1. A question regarding FCPS.

    Hi, we the service engineers at the company we work at have in our possession a EFI ES-1000 with the FCPS v.1.5.9. I have some questions about it. Please note that the previous "EFI" expert doesn´t work here anymore. 1. Can it only be activated on 1 machine? Or 1 machine at a time? I otherwise...

    Started by stonemask‎, 10-30-2014 02:10 AM
    • Replies: 4
    • Views: 11,091
    11-04-2014 11:54 AM Go to last post
  2. A specific type of PDF crashes S-2 through hotfolder, but not through Acrobat

    Hi, I have a 1-page pdf that is created by our server for our job ticket. This pdf prints fine going from Acrobat Reader DC to the S-2 (8e), but the S-2 crashes as soon as this same file is processed through the Hotfolder. ("Please Wait...", and the CW loses contact...until we switch it off and...

    Started by naguszed‎, 07-13-2017 12:47 PM
    s2 pdferror
    • Replies: 2
    • Views: 4,022
    07-17-2017 09:03 AM Go to last post
  3. A1200 losing paper sizes in paper catalog

    I have a customer with an imagePRESS 6010 and an A1200 rip. Occasionally he comes into his paper catalog on the Fiery and all his paper sizes are gone for his customer paper types. He has to go into each paper type and redefine the page size before it will work again. Any ideas on what would...

    Started by bartleby‎, 07-28-2011 12:45 PM
    • Replies: 1
    • Views: 5,069
    08-08-2011 06:26 AM Go to last post
  4. A2100 Configuration on Canon IPC7000

    Hello - we just acquired a used IPC7000 with a Fiery A2100 server. I am having trouble getting print jobs to the printer. I can access the server via its IP address in a web browser, and send jobs to the CWS, but when I try to print it I get errors that say "Tray information not ready" and then it...

    Started by neoboy3000‎, 06-15-2012 08:09 AM
    • Replies: 1
    • Views: 5,034
    06-19-2012 12:04 PM Go to last post
  5. A2200 on iPRESS7010VP - upgrades?

    Dear readers! I have two identical printers, that make the same errors with specific jobs. I will not bore you with the details, except to say that I am certain that the controllers are to blame. The question is where can I find upgrades or patches for the software ?

    Started by Setright‎, 09-05-2011 11:41 PM
    • Replies: 1
    • Views: 4,140
    09-06-2011 04:26 AM Go to last post
  6. A5 Tabs on Ricoh Pro 8120 with EB32 controller

    Hi All, When trying to do A5 Tabs on Ricoh Pro 8120 with EB32 controller all we get in the tab size window is 8.5 x 11 and A4 settings. The engine supports A5 tabs from copy, but it seems not to be possible from Compose or JobMaster. Any suggestions please?

    Started by rodheaton‎, 04-18-2016 07:13 AM
    • Replies: 1
    • Views: 4,851
    04-27-2016 07:26 PM Go to last post
  7. Access to Fiery Log data

    I have a customer request to be able to automate the export of the Fiery Logs from multiple Fiery's. Is there a method to retrieve the Fiery print logs other than manually doing so inside of CWS?

    Started by lesdsmith‎, 10-19-2016 07:29 PM
    • Replies: 1
    • Views: 4,371
    10-20-2016 07:04 AM Go to last post
  8. ACR Error: 22 File Open failed

    I have a few Konica Bizhubs running Fiery Command Workstation. I've tried to add these to the printer list on one of our servers, and it seems to be connected properly as I can send a test page to the printers, but when I do, I ultimately get a rather wordy error: PDF rip failure: <Job XXX>...

    Started by strido‎, 11-13-2015 09:39 AM
    • Replies: 5
    • Views: 11,553
    11-16-2015 02:26 PM Go to last post
  9. ACROBAT PRO X PDF's creating H-U-G-E problems with click charges

    If you have a 4-page document, 11x17, 2-sided, folding to 8.5x11 or booklet style: -- If you have color PDFS imposed in Indesign or Quark on one side -- Black and White PDFS imposed on second side The meter will charge you for both sides being color instead of one click for color and one...

    Started by Bob G‎, 02-06-2012 02:19 PM
    • Replies: 4
    • Views: 5,131
    02-10-2012 02:32 PM Go to last post
  10. Acrobat XI Activation

    We have an IC-308 (KM) with Graphic Arts package and Job Master. Because of network security I cannot access internet to activate Acrobat XI. I would do the offline activation; however Adobe requires a serial number to process request. Are there any workarounds?

    Started by Danilee2‎, 06-15-2017 06:25 AM
    • Replies: 7
    • Views: 8,649
    06-28-2017 05:02 AM Go to last post
  11. activate/deactivate compose

    Can I deactivate compose on a 32 b hooked to a Savin 8100 and activate the same compose on a 22b hooked to a 5100 Savin?

    Started by razorcardfan64‎, 03-30-2016 06:56 AM
    • Replies: 4
    • Views: 10,636
    04-22-2016 06:34 AM Go to last post
  12. Question Activating FiweryJobMaster Adobe Acrobat

    When Fiery Controller has Adobe Acrobat for Job Master and is in a secure area with no Access to the Internet, how do you Activate the Adobe Acrobat license. When I try to activate offline it requires a Adobe Acrobat Serial Number that I cannot find.

    Started by Bontrag‎, 11-09-2015 03:29 PM
    • Replies: 0
    • Views: 5,146
    11-09-2015 03:29 PM Go to last post
  13. Activating Hot Folders option on Xerox EX-i C60/70 print server

    Hello, We recently purchased the Xerox C70 printer with the EX-i C60/70 integrated print server. The Hot Folders function is an option on this server but I believe the necessary software has already been installed on it. It appears all we need is a LAC (License Activation Code). My two questions...

    Started by gilbert.lee‎, 03-23-2015 07:25 PM
    hot folders
    • Replies: 0
    • Views: 7,379
    03-23-2015 07:25 PM Go to last post
  14. Active Directory Authentication Failure

    Here's my situation I need a little help on. Customer has a KM C654e with a IC-414 Fiery. We have configured Active directory authentication on the copier, and for printing as well. We have gotten printing to function, but with one strange issue. In the Fiery print driver there is a check box...

    Started by‎, 10-07-2015 11:16 AM
    authentication, ldap
    • Replies: 6
    • Views: 6,168
    06-02-2017 05:30 AM Go to last post
  15. Add CWS4

    HI! Can anyone tell me if i can run CWS4 on a Fiery attached to a Konica Minolta C6000 which is already running CWS5? My client really likes the way the preview panes appear in 4 - she can drag and drop more easily than with 5. Thanks so much!:confused:

    Started by kristenz‎, 06-23-2011 01:50 PM
    • Replies: 2
    • Views: 3,689
    06-24-2011 01:33 PM Go to last post
  16. Adding E-81 to a domain and applying a profile

    Hi All, I have a customer at a very secure site wishing to add the E-81 to their domain and applying a profile, which includes anti-virus and port closing settings. I have advised them which ports the Fiery controller needs to function, and also advised on exceptions to scan settings in Mcafee....

    Started by APDeane‎, 01-15-2013 06:13 AM
    • Replies: 1
    • Views: 4,194
    01-15-2013 10:49 AM Go to last post
  17. Adding memory (Ram) to an EX260

    I've just added an extra 2GB of Ram to my EX260 server and the POST check confirms that it's there - but when I check the System in the Control Panel (Windows XP Embedded) it says that it's only 486MB Ram What am I doing wrong?

    Started by steveclv‎, 07-17-2014 12:46 AM
    • Replies: 2
    • Views: 2,897
    07-17-2014 08:01 AM Go to last post
  18. Question Adding to address book (access denied)

    I'm trying to add e-mail addresses to a remote Fiery system and keep receiving the following error: Access denied. Must be administrator to perform this operation I've added myself in as an administrator via both LDAP and manual creation, rebooted the server, but still no luck. Any ideas...

    Started by lgwapnitsky‎, 08-04-2010 07:08 AM
    • Replies: 4
    • Views: 19,963
    08-03-2011 03:38 PM Go to last post
  19. Adding UPS software to Linux based Fierys

    As a reseller we have found that many places have power issues and have taken the preemptive step of adding UPS/Battery Backup systems to production level Fierys when we sell them, to ensure that the system is shutdown properly, in the event of a power failure. With the IC-415 they now use a...

    Started by dlerbs‎, 06-17-2014 08:15 AM
    battery backup, ic-415, linux, ups
    • Replies: 0
    • Views: 4,055
    06-17-2014 08:15 AM Go to last post
  20. Additional World of Fiery Webinar Sessions in Autumn

    Four more sessions are scheduled in our free World of Fiery Webinar series in September, October, and November. September 11 - Foolproof Preparation of a Digital Print Job Discover tools to help simplify document design and dramatically shorten job preparation times. September 25 - Take...

    Started by Yael_C‎, 05-30-2014 10:05 AM
    • Replies: 0
    • Views: 3,189
    05-30-2014 10:05 AM Go to last post

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