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Forum: General Fiery Questions and Topics

Have a question on your Fiery and don't know where to start? This forum is for you.

  1. Sticky Thread Sticky: Minimize your down time by backing up your Fiery Server! Check out a new checklist

    EFI encourages all Fiery users to create a back up image of your Fiery controller to use in times when re-imaging is the only option. Attached is a checklist to help you through that process. It is localized in all supported languages. Just download, unzip, and pick the language you need. Cheers!

    Started by Jerod_A‎, 04-22-2015 11:53 AM
    • Replies: 8
    • Views: 22,055
    10-02-2017 01:17 PM Go to last post
  2. Sticky Thread Sticky: Please read: Window 10 is not supported on any fiery

    Warning: Please do not upgrade your Fiery server to Windows 10 Fiery® digital front ends are specially designed systems combining an operating system with Fiery software and custom electronics. As such, Fiery servers running Windows® 7 or Windows 8.1 will not support the Windows 10 upgrade...

    Started by Jerod_A‎, 06-02-2015 07:57 AM
    2 Pages
    1 2
    • Replies: 12
    • Views: 47,635
    10-02-2017 07:40 AM Go to last post
  3. Sticky Thread Sticky: Warning message with Fiery Drivers and Package Aware

    Microsoft released KB3170455 MS16-087: Security update for Windows print spooler components: July 12, 2016 to resolve a remote code execution vulnerability that exists when the Windows Print Spooler service does not properly validate print drivers while installing a printer from servers. This...

    Started by Anthony.L‎, 10-28-2016 04:11 PM
    • Replies: 3
    • Views: 23,959
    06-13-2017 05:47 AM Go to last post
  4. Sticky Thread Sticky: Fiery Driver settings on Windows 10

    Fiery Driver is encountering one of the issues that Windows 10 Anniversary Update users have been reporting; the Windows 10 Anniversary Update is resetting all Windows settings. As this is a Microsoft issue, EFI has logged an incident report with Microsoft regarding the resetting of the driver...

    Started by Anthony.L‎, 11-01-2016 03:42 PM
    • Replies: 5
    • Views: 25,615
    02-13-2017 03:47 AM Go to last post
  5. Sticky Thread Sticky: New World of Fiery Webinars - Register Today!

    The 2016 series of free educational webinars will begin in early March, covering various topics such as color management, prepress and makeready, and more. Learn more about the upcoming sessions and register for the World of Fiery Webinar series. March 9 - Advanced color management for digital...

    Started by Yael_C‎, 03-06-2015 01:11 PM
    • Replies: 0
    • Views: 19,903
    03-06-2015 01:11 PM Go to last post
  1. Gangup disables image shift

    Hi, I have a user that is trying to print the same image front and back on 11x17 paper using gangup layout. He needs the images front to back to line up (I'm assuming for trimming purposes) yet when he enables gangup it disables the image shift selection in finishing. Is there any way to get these...

    Started by PaulMo‎, 09-12-2017 09:49 AM
    • Replies: 1
    • Views: 892
    09-20-2017 08:59 AM Go to last post
  2. Thick paper problem

    Hi all, A colleague of mine is having trouble printing via the fiery driver (IC-414 controller on a KM C754e) Despite selecting "a4" and "plain paper" in the driver (which are set as defaults) when it comes to printing the printer thinks it needs to print onto thick paper, which is not loaded...

    Started by bencr‎, 09-20-2017 06:21 AM
    • Replies: 1
    • Views: 562
    09-20-2017 08:23 AM Go to last post
  3. Thick paper problem

    Hi all, A colleague of mine is having trouble printing via the fiery driver (IC-414 controller on a KM C754e) Despite selecting "a4" and "plain paper" in the driver (which are set as defaults) when it comes to printing the printer thinks it needs to print onto thick paper, which is not loaded...

    Started by bencr‎, 09-20-2017 06:02 AM
    • Replies: 0
    • Views: 333
    09-20-2017 06:02 AM Go to last post
  4. C9 Fiery Server, iso images of the system software

    One end user needs a copy of the System Software, user software (Full set of DVDs that comes with the system) to be able to restore the entire system software of his C9 Fiery Server computer. Are the .iso images available for download? If not, is there a part number to order the DVD set?

    Started by antonio.arce‎, 09-19-2017 08:02 AM
    • Replies: 0
    • Views: 336
    09-19-2017 08:02 AM Go to last post
  5. Question How to get paperinfo from job protocol? (mixmedia and paper color)

    why is the paper-color in the job protocol left? As a workaround i can use Paper catalog Name for instance: "A4_yellow_80gm" But if i use this paper as mixmedia and export the job protocol with mixmedia, then there is no paper catalog info for the mixmedia? So if using mixmedia and...

    Started by jbromber‎, 09-18-2017 05:27 AM
    • Replies: 0
    • Views: 745
    09-18-2017 05:27 AM Go to last post
  6. Printing from held queue

    How do you allow the default logged in "Guest" account to release jobs from the held queue, or set the default logged in account to the Operator account instead of the Guest Account? I tried going to the fiery web page / configure / Users and groups / Edited the Guest account / put a check mark...

    Started by jmccormick@documentva.com‎, 09-15-2017 08:25 AM
    guest, held queue, operator, printing
    • Replies: 0
    • Views: 827
    09-15-2017 08:25 AM Go to last post
  7. Paper Catalogue Duplicate Entries - Versant 80

    We are finding duplicate or even triplicate paper entries being created randomly and automatically in the paper cataloge. This is creating problems when jobs won't print even though the correct paper is loaded - The job must be cancelled and then the other paper entry selected for it to...

    Started by DALTAR Print‎, 08-14-2016 02:40 PM
    2 Pages
    1 2
    • Replies: 10
    • Views: 6,811
    09-12-2017 08:42 AM Go to last post
  8. Angry Mixed Media Layout not working

    This issue has come up for me on multiple occasions, on several different units (Xerox and Konica), all using Fiery Command Workstation. I have multi-page PDF files in 8.5 x 11 (some color pages, some B&W), and want to print them 2-up on an 11x17 sheet (to save color click counts). I can do the...

    Started by ecgraphics3005‎, 07-31-2017 09:57 AM
    gangup, mixed media
    • Replies: 3
    • Views: 1,167
    09-11-2017 10:29 AM Go to last post
  9. Question How install new Fiery software over Ricoh Pro C900 E-40?

    Hello! Could someone explain the right way to make a "zero installation" of Fiery software over a Ricoh Pro C900? I use a internal E-40 Fiery. The both main reasons are: HDD updating (I want change them) and correcting of a issue (every three or four jobs, fiery stalls.. and we have to erase...

    Started by jclurdaniz‎, 09-09-2017 01:23 AM
    e-40, install, patch, pro c900
    • Replies: 0
    • Views: 801
    09-09-2017 01:23 AM Go to last post
  10. Unable to detect video boards

    BOnjour voici mon problème sur un ColorPASS GX300 (Canon) après un arrêt du fiery pendant une semaine, voici le message reçu : - Unable to detect video boards : make sure video boards are installed

    Started by Jean-Marc‎, 09-08-2017 04:20 AM
    • Replies: 1
    • Views: 782
    09-08-2017 06:01 AM Go to last post
  11. slip sheet frequency on IC415 not working

    I cannot get the slip sheet frequency option to work on the IC415 with the following patches FIT101087873 FIT101206715 FIT101603197 FIT101304140 (composite) SP1_FIT101585435 The job starts with a slip sheet but then it ignores the rest of the slip sheet frequency request and finishes the...

    Started by knazir‎, 09-07-2017 08:33 AM
    • Replies: 0
    • Views: 777
    09-07-2017 08:33 AM Go to last post
  12. Question FS 200 -> V180 -> Media Tab -> What is 'Full Bleed Printing' ????

    Greetings, See picture, about the 'Full Bleed Printing' option that is not documented in either online of various FS200 white papers. Thanks for sharing!!

    Started by DragonLeaves‎, 05-16-2017 06:12 PM
    • Replies: 5
    • Views: 2,545
    09-04-2017 05:02 PM Go to last post
  13. VDP Not Collating

    Hey guys, I am using Fiery Command Workstation 5, with a Xerox J75 trying to run an 8 page booklet, that folds and collates on the machine. The document is a PDF, that has already been imposed but is a VDP, so the PDF has 888 pages in it. I was able to get the software to recognize where the...

    Started by laserletters‎, 09-01-2017 10:45 AM
    • Replies: 2
    • Views: 590
    09-02-2017 01:02 PM Go to last post
  14. Bustled Fiery - Error FF / Timeout on installation

    My Fiery no longer is accessible from the network or connected to my Docucolor 252 (like changing the IP address). This happened years ago, while under contract and XEROX reinstalled. I now own outright and have no service. I have the disks that came with the Fiery. I have tried to reload using...

    Started by mark@herradaprinting.com‎, 08-31-2017 01:34 PM
    • Replies: 3
    • Views: 1,041
    09-01-2017 03:28 PM Go to last post
  15. Konica Minolta bizhub PRESS 1070 and FS200

    Hi, I'm looking at getting a Konica Minolta bizhub PRESS 1070 for my business. However their brochures are all showing their Fiery boxes come with FS100. I'd like to know if FS200 is coming to those boxes any time in hte near future, or if I'd be able to upgrade later on.

    Started by John.S‎, 04-01-2016 09:24 AM
    2 Pages
    1 2
    • Replies: 14
    • Views: 7,321
    08-31-2017 10:31 PM Go to last post
  16. Fiery driver for Konica Bizhub C350 Windows 7 64bit needed

    Hi, Need the Fiery driver for the Konica Bizhub C350 (Windows 7 64bit) I talked to Fiery tech support and she told me to put a posting on the forum site. Thanks, Brad

    Started by bheslop‎, 01-26-2016 12:53 PM
    • Replies: 7
    • Views: 4,758
    08-30-2017 09:05 AM Go to last post
  17. Question Change FSM default install location from C: to D:

    The applications installed by Fiery Software Manager (FSM) are consuming a lot of disk space. By default all applications are installed on C: drive. That's a problem when there's not enough space left on C: Is it possible to change the default install (and update) location used by FSM, e.g. to...

    Started by TomG‎, 08-22-2017 12:39 PM
    disk space, fsm, install location, manager, software
    • Replies: 2
    • Views: 821
    08-28-2017 02:21 AM Go to last post
  18. Question El Capitan Update - Driver not saving defaults

    I've upgraded to El Capitan 10.11.3 on my iMac with 16gb ram and suddenly, I can't seem to print to the Hold Queue without manually going under printer settings in the print dialog and going to Fiery Features. I used to be able to save my settings but now I have to go in and change them EVERY...

    Started by Sherry Baker‎, 04-05-2016 11:48 AM
    defaults, el capitan, indesign, printing
    • Replies: 3
    • Views: 8,432
    08-26-2017 07:52 AM Go to last post
  19. PDF Containing both A4 and A3 Pages

    Hello. We recently acquired some Ricoh printers that came with fiery controller(s). Our IT is outsourced, the printers and fiery were provided direct to us by Ricoh, the operation of the devices is handled by a different part of my division, and the data files (in PDF format) are created by...

    Started by SteveOC‎, 08-26-2017 03:09 AM
    • Replies: 1
    • Views: 833
    08-26-2017 07:24 AM Go to last post
  20. Graphics Art Premium Dongle

    Hi, I work for a charity and we have have a Kyocera with an E100. We also have an old GA Premium Usb Dongle. Wondering if there is a way to activate the licence or is this a one use Dongle that only works with the old printer we go rid of? Thanks, Tony

    Started by TonyMah‎, 08-24-2017 10:17 AM
    • Replies: 3
    • Views: 905
    08-24-2017 04:54 PM Go to last post

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