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Forum: General Fiery Questions and Topics

Have a question on your Fiery and don't know where to start? This forum is for you.

  1. Can anyone confirm this FIT200719 DC550 Xerox integrated Fiery

    Hi Folks, Yesterday I got a call from a customer, which are jobs the day before still printed today terminated with an error (message: Facedown on this Medium is not supported). There was no difference selecting face/up - face/down - the job will always canceled in the Command Workstation. No...

    Started by Ingolf‎, 02-18-2014 11:17 AM
    • Replies: 8
    • Views: 704
    Today 06:12 PM Go to last post
  2. PDF/X Output Intent not supported with QDM jobs

    Suddenly I am seeing a lot of these errors. And there totally random. Sometimes the files will RIP and sometimes the RIP just hangs when processing them. I have run hundreds of Merged jobs and never saw errors like that. The print files are being prepared the same as always. I just can't get a...

    Started by Doyle‎, 04-02-2014 09:09 AM
    • Replies: 4
    • Views: 162
    Today 08:41 AM Go to last post
  3. VDP error_PS undefined error

    I'm new to this whole process. Our company just purchased the RICOH c901+ with hopes of using if the VDP. While going through the Fiery FreeForm Kit tutorials I consistently get a PS undefined error when I try to process the .doc file. I don't have office installed on this computer but I...

    Started by AdamWilson‎, Today 08:20 AM
    • Replies: 0
    • Views: 19
    Today 08:20 AM Go to last post
  4. KM C6000 / IC306-v3: Save paper catalog across reinstall?

    Hi! I'm planning to do a complete reinstall of my IC-306 V3 and I would really like to know if it's safe to just backup the current paper catalog using CWS and restore it after reinstall. Or will it sync automatically? Somehow, I fear that I will loose the paper catalog and all printer...

    Started by oxident‎, Yesterday 06:10 AM
    • Replies: 5
    • Views: 49
    Yesterday 03:14 PM Go to last post
  5. IC-306 v2 - Windows XP Embedded License Key Question

    I had to reload system software on an old IC-306 (version 2) today. I noticed a Windows license key flash by while loading disc 1, but this license key does not match the one printed on the COA pasted to the case. Should I be concerned? (Never had to enter a license key for 2.0 before, so I'm...

    Started by Steve0‎, Yesterday 11:14 AM
    • Replies: 0
    • Views: 18
    Yesterday 11:14 AM Go to last post
  6. Where do I find Fiery patches?

    Customer has an old print sys (9.2) on a Kyocera and I am unable to find any patches for this. Any suggestions? Any help is appreciated!

    Started by AxisBC‎, 04-22-2014 10:55 AM
    patches
    • Replies: 1
    • Views: 65
    04-22-2014 07:10 PM Go to last post
  7. Unable to connect to CX3641 from CWS 5.5

    I have a OKI CX3641, I am no longer able to connect to the built-in fiery. I spoke with a tech from OKI, he said to try the factory reset, I did that but the login I was using no longer works, User: Administrator Password: blank. I can see it on the network but when I try to connect a new...

    Started by Steven F‎, 04-22-2014 08:32 AM
    • Replies: 0
    • Views: 34
    04-22-2014 08:32 AM Go to last post
  8. USB Prep Tool V2.0.14.1

    I was curious if anyone has used the USB Prep Tool V2.0.14.1 for the Konica IC 413? I am a service tech, and a couple of us are trying to use it, with no luck. I have dragged the files into it, and can not get it to finish the actions. Any assistance or a manual would be appreciated. Thanks in...

    Started by cabbey61‎, 04-21-2014 04:41 PM
    • Replies: 0
    • Views: 43
    04-21-2014 04:41 PM Go to last post
  9. Xerox EX700i microsoft patch issue

    We noticed that a microsoft update to the EX700i print server has locked up the print queue and caused the Fiery to become inoperable. We reloaded and installed only the EFI patches and it seems to be working fine. Have you had any reports of issues with Ms updates? Thank You

    Started by Phobos01‎, 04-21-2014 01:55 PM
    • Replies: 0
    • Views: 44
    04-21-2014 01:55 PM Go to last post
  10. Angry Illustrator Colors versus Photoshop Colors

    I'm having a lot of trouble getting close to a certain pantone colors. A color like 7531 Uncoated is printing mostly grey. I followed the suggested directions for setting up color:...

    Started by RyanKivi‎, 04-21-2014 06:21 AM
    • Replies: 0
    • Views: 38
    04-21-2014 06:21 AM Go to last post
  11. EX700 System Updates

    I have a Xerox EX700 and am unable to get it to do system updates. I am not using a proxy and can reach a webpage. But when I do a "check now" for system updates it comes back with "error10" error connecting to server, please check internet connection/.proxy settings. I don't have it...

    Started by Phobos01‎, 04-15-2014 03:19 PM
    • Replies: 5
    • Views: 91
    04-18-2014 08:47 AM Go to last post
  12. Webtools - Launch Configure problem

    When I click the Launch Configure button a window pops up with the message “Error. Click for details.” Click that and another window pops up entitled Security Exception ... with “Found unsigned entry in resource: ....” Click Details and a window entitled Java Console appears with a list that...

    Started by CamofCT‎, 04-17-2014 12:27 PM
    • Replies: 0
    • Views: 83
    04-17-2014 12:27 PM Go to last post
  13. Question Problem with embeded Fonts on Fiery 9 RIP

    Got a Problem with a customer file. The embeded and normalized fonts in the lower section of the pdf are printed as dots on a Konica C6000/C8000 with fiery 9 controller. No Problems with a HP Rip on a Indigo. Could you please give me a hint to solve this problem? Convert to paths is no...

    Started by Mad Trix‎, 04-14-2014 12:57 AM
    • Replies: 7
    • Views: 151
    04-15-2014 11:27 PM Go to last post
  14. Update patches IC414 - Konica Minolta C454

    Good morning! I would like to apologize for my english not very good first. I am Brazilian and I still have a little difficulty in the language of you. Well, let's get to it ... I have a Konica Minolta Bizhub C454 which prints through a Fiery IC-414. I'm having some minor issues that I...

    Started by lasfranca‎, 04-15-2014 06:59 AM
    • Replies: 1
    • Views: 60
    04-15-2014 07:07 AM Go to last post
  15. GX300 Fiery on Canon iRAdv9070 crashes

    I have a GX300 Fiery Version 1 software which gives a fatal assertion error at starting Fiery server bar. If I ignore these errors the Fiery Bar boots up and connects to the Canon Device, it tells me toner is low etc which is all correct. It will sit for between 30 to 60 secs then reboot. It does...

    Started by grobbie‎, 04-18-2012 10:00 AM
    • Replies: 6
    • Views: 1,023
    04-14-2014 11:35 AM Go to last post
  16. Fiery EX Igen4 Updates General Error #1

    i'm working on the installation of an iGen4 with Fiery Ex Igen4 server version 3.0. Everytime i tried to update a general error #1 appears. I'm not able to update the server. I tried manually using the localhost link. When the page loads it shows No Product Found. I reinstalled twice and still...

    Started by grannada‎, 04-12-2014 09:40 AM
    igen4, update, update issue
    • Replies: 1
    • Views: 57
    04-12-2014 02:03 PM Go to last post
  17. Image shift for all pages of a job

    I have a J75 with an EX J75 controller running CWS5. I set up a four page job to do an image shift and it only shifts the image on the first page. I want the image shifted the same amount on all four pages. What do I need to do to get this to happen. Thanks

    Started by seemoor01‎, 04-09-2014 01:51 PM
    • Replies: 2
    • Views: 101
    04-11-2014 11:33 AM Go to last post
  18. How to troubleshoot RIP errors?

    Hi! I've encountered a few PDF files which were made out of InDesign and causes a "PDF to PS conversion" error on my IC306v3. Some of the files work if I switch to APPE but some won't rip with either engine (so the only possibility is to print them out of Acrobat). Is there any possibility to...

    Started by oxident‎, 04-09-2014 11:20 PM
    • Replies: 4
    • Views: 127
    04-10-2014 12:40 PM Go to last post
  19. Docucolor 242 Bustled Fiery X3eTY troubleshooting

    Hello all, Any bit of information or help is greatly appreciated! I have inherited a (previously working) Docucolor 242 w/ Bustled Fiery X3eTY controller (self contained unit hanging off back of copier) Part No 45057733 / ERB087880 When I first set up the printer I had network scanning...

    Started by aaronlee‎, 04-10-2014 09:50 AM
    • Replies: 0
    • Views: 119
    04-10-2014 09:50 AM Go to last post
  20. E-22B slow PDF printing

    Hi- A customer emailed me regarding slow PDF printing on their new MP C6502 (normal op panel-E 22B Fiery). I arrived yesterday afternoon and observed his tests. A 22 page color PDF (~20 MB?) came to the Fiery within 15 seconds of submission, but took 7 minutes for the Fiery to process. Once...

    Started by mremore‎, 04-10-2014 06:49 AM
    • Replies: 0
    • Views: 76
    04-10-2014 06:49 AM Go to last post

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