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ashoob
12-19-2018, 01:43 PM
We've constructed a workflow for our C10000 printer where an outside program creates JDF files and sends them to a HotFolder accepting JDFs and placing the jobs in 'Hold'. This system has been working just fine for about a year, but recently started having problems for seemingly no reason. Some JDF jobs will print just fine, but others will be stuck processing indefinitely, never actually getting printed.

The templates our outside program uses to create JDFs were created with JDFExpress Tickets. Attached are two JDF files- one that works, and one that doesn't I can't find the difference. I've tested, and both find the PDFs they're supposed to be printing, and there aren't any errors. Any ideas?

2051

Yusuke_K
01-07-2019, 10:48 AM
Hi there,

I am sorry it took a bit of time getting back to you.
I've checked the JDF ticket and don't see any difference either. It's using the same preset, just a different PDF.
Have you been able to load the Rocha.pdf file and apply the preset manually from Command WorkStation instead of submitting it through JDF Hotfolder?

Thanks,
Yusuke