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mtirado
10-10-2016, 01:23 PM
I'm trying to excute the DVD with Adobe Acrobat XI Professional Installer & Enfocus PitStop Edit 12 Installer for MAC. I load the DVD and when I open it, the PDF Support Application icon displays with a line across it and once I double click on it I get the message: You can't use this version of the application "PDF Support Application" with this version of macOS.

Your thoughts?

macOS Sierra v. 10.12 on MacBook Pro (15-inch, Early 2011)

ReluctantPrintAdmin
10-11-2016, 12:20 AM
You probably need to upgrade to V13?

mtirado
10-18-2016, 07:02 AM
Thank you for your reply! I'll have to give that a shot.

Nubius
11-08-2016, 05:00 PM
Thank you for your reply! I'll have to give that a shot.

How did you resolve this issue?

I have just added Impose to my Sharp MX-6500 with Fiery today and come across the same issue - I cannot install the included version on my Mac OS Sierra machines.

Is there somewhere we can download an up to date version of the software?

mtirado
11-14-2016, 09:04 PM
How did you resolve this issue?

I have just added Impose to my Sharp MX-6500 with Fiery today and come across the same issue - I cannot install the included version on my Mac OS Sierra machines.

Is there somewhere we can download an up to date version of the software?

Unfortunately you have to pay a hefty price for the new version. Someone said they had a workaround. When I get it, I'll be sure to post it on this reply, if it works.

Fiery.1
12-12-2016, 05:33 PM
Any updates or workarounds on this issue??

mtirado
12-20-2016, 12:30 PM
Any updates or workarounds on this issue??

Somebody told me to uninstall the Acrobat Pro version I had from my subscription I have from Adobe and install the version from the DVD, which is ver. XI, but that didn't work either. I also installed the ver. XI from the Adobe website and THEN popping in the DVD to install PitStop, but that didn't work either. I'm stuck!

Ingolf
01-06-2017, 02:42 AM
the only chance was in my case - reinstall El-Capitan - Install Support DVD - upgrade to sierra - now it work´s

kind regards

Ingolf

mtirado
01-17-2017, 04:07 PM
Interesting Ingolf. I didn't think of that, but I can see how that would work. I found another fix, but I prefer yours' because it allows you to have the latest and greatest. Mine was installing Adobe Acrobat 9.1 Professional and Enfocus PitStop Edit 9 and it worked with Sierra. Just for starters, the Finder displays everything as accessible (as you can see in the screenshot).

1617

The point is that it works, but Ingolf's solution allows you to retain the latest version of PitStop. I still have the latest version of Acrobat Pro, but for my old version of PitStop to work I also have to have an old version of Acrobat.

heinzelmann
02-01-2017, 03:30 AM
All good and well, but I don't really want to go through all that hassle! There must be a better way to solve this.
Am I wrong?

regards Heinz

Bob_B
02-10-2017, 01:18 PM
A patch that will allow the installation of the current PDF Support Applications DVD with Adobe Acrobat XI Professional and Enfocus PitStop Edit 12 has been posted on the EFI Download Center at http://www.efi.com/support-and-downloads/download-center. In the Download Center, choose the Application Software and Tools tab and select Adobe Acrobat & Enfocus Pitstop. in the Select Software column. Choose AdobeAcrobat 11/PitStop 12 macOS 10.12 in the Select version column and click Find and you will can download the patch. There is a link to Release Notes with installation instructions in the Comment section.

pacerjon
02-28-2017, 09:01 AM
A patch that will allow the installation of the current PDF Support Applications DVD with Adobe Acrobat XI Professional and Enfocus PitStop Edit 12 has been posted on the EFI Download Center at http://www.efi.com/support-and-downloads/download-center. In the Download Center, choose the Application Software and Tools tab and select Adobe Acrobat & Enfocus Pitstop. in the Select Software column. Choose AdobeAcrobat 11/PitStop 12 macOS 10.12 in the Select version column and click Find and you will can download the patch. There is a link to Release Notes with installation instructions in the Comment section.

I have attempted this fix, but I still am left with the install page that says "Package Missing". I have cd mounted and ran command file, but still can't install. Please advise.

pacerjon
02-28-2017, 09:11 AM
A patch that will allow the installation of the current PDF Support Applications DVD with Adobe Acrobat XI Professional and Enfocus PitStop Edit 12 has been posted on the EFI Download Center at http://www.efi.com/support-and-downloads/download-center. In the Download Center, choose the Application Software and Tools tab and select Adobe Acrobat & Enfocus Pitstop. in the Select Software column. Choose AdobeAcrobat 11/PitStop 12 macOS 10.12 in the Select version column and click Find and you will can download the patch. There is a link to Release Notes with installation instructions in the Comment section.

I have attempted this fix, but I still am left with the install page that says "Package Missing". I have cd mounted and ran command file, but still can't install. Please advise.

mtirado
03-17-2017, 10:08 PM
@pacerjon I had the same result as you. It's late and I forgot all the steps that I did because I went all over the place to get this to work, but it does work...

As a disclosure, I'm also running the latest Acrobat DC Pro, but this version of PitStop does not run on it....

1. Although it says the "Package is missing" I still click on the efi check box and click install and it says that the installation is complete... BUT IT'S NOT.

2. I did a Spotlight Search (Command + Spacebar) and searched for Pitstop and in one of those searches looking through Finder I bumped in to the installation package for Adobe Acrobrat XI Pro... I executed that and got stuck with the choice of installing a trial version or inserting a serial number (which I do not have) so I chose trial version. After that is complete you now have Acrobat XI Pro installed.

3. Make sure Acrobat XI Pro is closed and then search for AcrobatXI_PitStop12 which contains a folder Pitstop that contains a package called PitStop Edit EFI 12 update 1.pkg. Execute that and there will be a step where you have to choose an Acrobat installation. Since I also had the latest Acrobat I had to click the drop down and make sure to choose Acrobat 11.0.something (I'm going off memory here) and then continue with the installation until complete.

4. After that I opened Acrobat XI Pro and THERE IT WAS! I ran an update that took it to version 11.0.19. And to address the fact that I installed a trial version... I looked under the Acrobat & Help menu and I can't find an option to purchase a license so for the moment I'm assuming I'm good!

VERY VERY COMPLICATED unless efi can comment on my notes and point to me where I went wrong. But as @pacerjon I too followed the steps... waited for it to complete copying files after executing the "command" file and I got the same results... nothing... until I spend hours coming up with this workaround.

suds32
03-22-2017, 07:27 PM
Did this get sorted for anyone I have the same issue with no package showing

mtirado
03-27-2017, 08:18 AM
Did this get sorted for anyone I have the same issue with no package showing Refer to comment #11 with the link and if you have issues carrying out the fix then refer to my comment #14.

mtirado
03-27-2017, 08:25 AM
Did this get sorted for anyone I have the same issue with no package showing Refer to comment #11 with the link and if you have issues carrying out the fix then refer to my comment #14.

suds32
03-27-2017, 11:45 AM
Thanks but as above the patch does not work, will try the other option to see what happens.


thanks

suds32
03-27-2017, 11:47 AM
Thanks but the patch does not work, will try installing manually and hopefully it does not install as a trial

suds32
03-27-2017, 11:50 AM
Unfortunately #14 ends installing a trial version of acrobat

el_tren2003
06-06-2017, 04:29 PM
Hi all,

Any news about this thread?
Tried to use patch on a 10.12.5 with no luck

https://i58.servimg.com/u/f58/11/43/23/35/screen10.png (https://servimg.com/view/11432335/307)

Regards,

Surferjo
08-09-2017, 11:57 AM
I gave up and used ver 9 with a physical dongle.

Surferjo
08-09-2017, 12:01 PM
I tried the patch and got the same error message. I eventually gave up and found an old Ver. 9 disk and loaded that.