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View Full Version : Print Driver Installer Package Fails On OS X 10.10 Yosemite



iain_murray
07-15-2016, 06:47 AM
Hi,
When the fiery driver installer package is run the wizard fails with an error message "The installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance"

The driver is not installed and the installer quits.
Latest Canon Driver downloaded from the efi site

Used the Fiery software removal tool remove all EFi printers and drivers from the MAC.
Run the installer package as the Admin user on the mac.
Checking the logs in console the issue seems to be related to permissions (etc/ sudoers) see attached log.

Any ideas?

el_tren2003
07-15-2016, 08:33 AM
Hi,

See this: http://fieryforums.efi.com/showthread.php/5748-Yosemity-driver-install-failed

Regards,

iain_murray
07-18-2016, 01:51 AM
See this: http://fieryforums.efi.com/showthrea...install-failed
This is installed using English, so local language fix does not apply. It looks like a permissions issue.
Latest driver from the site tested, uninstaller run and unable to reproduce off the customers site.

Thanks

iain_murray
07-22-2016, 02:42 AM
Fixed by running the "verify disk permissions" and then "Repair disk permissions" under the disk utility in OS X When the driver installer is then run again the driver is correctly installe