View Full Version : Fiery Print Driver - Windows 10 zoom/scaling display issues

Mark Donovan
01-22-2016, 11:55 AM
Have any of you seen the fiery driver on a Windows 8/10 pc with high resolution displays when using the zoom feature? Many other applications scale fine, however the fiery driver is having issues. Thoughts?

12-06-2016, 10:31 AM
I've having this issue too. Did you find a fix?

Many thanks,

Chris Cork

12-06-2016, 10:35 AM
I've having this issue too. Did you find a fix?

Many thanks,

Chris Cork

12-06-2016, 07:45 PM
Yes, I have that happening on my 2014 MacBook Pro retina display when running Windows 10 in BootCamp. I consulted my local EFI SDM and TSS, but no good answer. Now, when I know I need to use CWS or a Fiery print driver, I boot into MacOS, but not Windows 10.

12-07-2016, 05:59 AM
It's still useable for me, but it would be nice for it to display correctly seeing that Windows 10 has been out quite a while now.

12-13-2016, 12:38 PM
It seems that this issue has to do with the window not expanding to reveal the zoomed content. Our engineers have advised that the driver window is limited so that even if the content is zoomed, the window doesn't expand to fit the content. We have also asked Microsoft about this a while ago and did not receive a resolution.

We will try to engage Microsoft again on our side and update if we have new information.

09-19-2017, 03:08 PM
Based on other drivers, I don't think the driver window size restriction is a Windows issue. Compare the Fiery driver window with a Xerox driver window on the same Win 10 PC. I also included the monitor settings. The fiery drivers and CWS have always had scaling and other UI issues (mouse scrolling anyone?) What we want is a properly scaling driver window. Monitor resolutions are only getting higher, with 4K resolutions starting to show up in design departments.

03-02-2018, 05:22 PM
Just wondering if EFI engineers have continued to follow-up with this problem... Looks like it goes back to 2016. Also having this same issue with high resolution monitors and the zoom feature. If you don't zoom the display, everything is displayed in the pop-up print dialogue - just extremely small (can't see). When you zoom the display, the content in the pop-up scales but the window does not expand or change size to be able to display the content. EFI apps, print driver pop-up and CWS job properties and CPS windows, seem to be the only ones that have a problem with this that I can tell.

Can an EFI engineer please give an update with this issue? We have customers that want to cancel orders because they say the print driver does not work properly... Thank you.

04-12-2018, 05:30 AM
Same Issue with Multiple builds of Windows 10. The high resolution displays are the unifying factor here. Also have a customer who purchased multiple machines that is going to cancel and return if this issue is not resolved. This has been an issue since 10 and high resolution displays first came out. Why can't a fix be found? And why only the properties tab? The about and update tab are proper sized.
Stumped and about to get reprimanded for an issue I have no control; over.
Thank you

04-12-2018, 08:04 AM
I have the same display issues with the Fiery print driver on a 15" MacBook Pro running Windows 10 Pro in BootCamp at retina resolution (2880x1800). This has been going on for years. At least with the Fiery driver, the pulldown menus actually pull down from where they're supposed to. But in Command Workstation 6.x, pulldown menus pop up a couple of inches to the left of where they belong, detached and out in space, so to speak, and in a font so tiny as to be barely readable. I'd try to do a screen grab right now but I can't connect to a Fiery right now.

And I agree, it's not a Windows issue. Konica Minolta (SOFHA-authored) print driver display just fine.

06-07-2018, 03:11 PM
Hello All,

I not have answer to all of your enquiries, but I found following information on the Fiery Communities site.
This seems only for Windows based computers, and does not go into Drivers, but more into applications as CWS, Color Profiler Suite 4, etc.


If you cannot access that site, basic it says that:
Do Fiery Applications such as CWS, Hot Folders and Color Profile Suite support Surface Pro and 4K resolution monitors

There is a workaround that doesn't affect the other applications. Instead of changing the resolution of your screen, The current workaround is to turn the font scaling off – in the windows control panel, set the fonts to display at 100%, only change it per application. Please see the attached for instructions.

The instructions are in a pdf, but I will write those down for the ones who cannot access the site.

Please follow the instructions and browse on your Hard Drive and find the application that is displaying too small or compressed.
1. For example, C:\Program Files (x86)\Fiery\Applications3\Color Profiler Suite 4 or C:\Program Files (x86)\Fiery\Fiery Command WorkStation
2. Right-click the application and choose “Properties”
3. On the Properties screen, choose the “Compatibility” tab at the top.
4. Check the box next to “Override high DPI scaling behaviour”.
5. Then in the dropdown choose “System (Enhanced)”
6. The next time you run the application it should display correctly

Hope this will help a few of you with the display problems for the CWS.



08-21-2018, 08:24 AM
Remi - thank you for the answer below, but this still doesn't take care of the print driver properties box.

Any update or word on this? It's embarrassing to tell customers that they just have to deal with it.

09-16-2018, 11:03 AM
Good news!
This issue is fixed in Command Workstation 6.3. We now support HiDPI displays, and Windows font and layout scaling.

We have plans to release new printer drivers supporting HiDPI in the coming months for currently supported products.

01-08-2019, 09:24 AM
This thread started 3 years ago now, any outlook for the updated driver delivery?

Craig M
01-08-2019, 09:49 AM
Hi Brian,
We expect to release the drivers for all supported Fiery's this month. I don't have an exact ETA.
Thank You,