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MacGrrl007
04-15-2014, 01:26 PM
Printing from Mac 10.6.8 and 10.7, when sending from Preview, Microsoft Office Suite and keynote the image comes out with a color in the background. The background should be white. It is consistent, happens with every print out of these aps.
The Fiery is up to date, the drivers are the newest and the software on the macs are all up to date as well.
Has anyone seen this or know how to resolve?

Scott_W
04-15-2014, 01:29 PM
Do you have a screen shot or two to show what you mean?

MacGrrl007
04-16-2014, 07:14 AM
973
The mint green fill should be all white. One page is from Entourage and the second is from Keynote.

Scott_W
04-16-2014, 07:36 AM
I looked at page from Entourage and see entire background slightly green, but I'm not seeing anything wrong with Keynote page. Can you be more descriptive as to where I should look?

Have you escalated this issue to your KM dealer yet?

MacGrrl007
04-16-2014, 08:00 AM
yes.
On the keynote, the background is filled in with a similar green.

Scott_W
04-16-2014, 08:10 AM
Are you working with you KM dealer on this matter?

Can you confirm what Fiery it is you have?
The IC-413 is a System 9e Fiery, and the IC-414 is a System 10e Fiery

What is copier model Fiery is attached to?

You say driver is "newest" - where did you get print driver from?