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E.T.
05-02-2013, 09:00 AM
Hello

I installed 2 months ago 3 Canon IRAC5250 with GX400.

Users are printing from MacOSX Snow Leopard
A strange bug appears on each print to any of the tree machine from any user.

Each time they send a print from InDesign in A3 format, a A4 blank page is coming out.
and this is the main way of printing (90%)

Consequense :
1 the earth is not happy
2 the customer is not happy
3 the bucket of the customer is ... etc ... etc ...

I check the update notes, the Canon FAT and nothing is speaking about this strange fact. And no answer from Canon ...

Any idea wher to search ?

Many thanks

E.T.

E.T.
05-03-2013, 01:31 AM
Hello

I forgot to say

MacOS 10.5.8 and 10.6.7
Indesign CS3 5.0.4

thx

E.T.