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View Full Version : Integrated Fiery w/ Xerox 550/560 and Lion



redman
02-29-2012, 08:52 AM
What is the story with supporting the fiery with the xerox 550? We got 3 of these printers across our offices and have users on lion that are using the fiery express driver, which isn't good enough for a shop like us.

We NEED the advanced print features. Just got these printers a few months ago, and we're very disappointed that 10.7 has been out for close to a year, and still NO driver support.

What gives? Are you guys working on it? These are extremely expensive printers, truly hard to believe that 10.7 still isn't supported. We might have to return them and steer away from fiery if this isn't fixed soon.

Bruce_W
02-29-2012, 08:58 AM
Hello,

10.7 Drivers for this controller are available here.

http://services.efi.com/support/drivers/download2.asp?oem=xerox&sys=XeroxIntegrated550_560&ver=10.7

Best regards,
Bruce

Laurent_H
02-29-2012, 09:01 AM
Hello Redman,

I think that you have been misinformed.

The Fiery controller print driver for the 550/560 supports Lion OSX since day 1, at the exception of Apple Sandbox apps (Preview, Text Edit, Safari).

We have now released a Lion print driver with Sandbox apps support, which you can find here (http://www.support.xerox.com/support/xerox-color-550-560/downloads/enus.html?associatedProduct=XRIP_550_integrated_Fi ery&operatingSystem=macosx&fileLanguage=en) if it's the integrated controller.

It's also posted on the Xerox website for the external controller.

Hope this clarifies,

thanks,
l-

Andersson
04-02-2012, 10:49 AM
Hello Redman,

I think that you have been misinformed.

The Fiery controller print driver for the 550/560 supports Lion OSX since day 1, at the exception of Apple Sandbox apps (Preview, Text Edit, Safari).

We have now released a Lion print driver with Sandbox apps support, which you can find here (http://www.support.xerox.com/support/xerox-color-550-560/downloads/enus.html?associatedProduct=XRIP_550_integrated_Fi ery&operatingSystem=macosx&fileLanguage=en) if it's the integrated controller.

It's also posted on the Xerox website for the external controller.

Hope this clarifies,

thanks,
l-


It's great that it "supports" Lion OS X. But the meaning of the word "support" is rather subjective. And it's not very descriptive either. "- I support OS X Lion - hurray for 10.7!". Doesn't mean it's any good.

Does "support" mean that "there will be papers coming out of the printer most of the times"

Does "support" mean "there are no problems reported and everything works fine with the most commonly used software both for Windows and Mac OS X (Office, Adobe etc)"?

I am asking because we are still waiting for a fully working solution with our 560. It's guess work to use it.

Perhaps someone could tell us something about this (http://fieryforums.efi.com/showthread.php/2279-Xerox-550-printer-driver-adds-extra-quot-auto-tray-quot-choice-and-creates-major-problems?referrerid=3014)? The thread died but the problem did not.

I have tried the new 10.7 driver and it's not working. I will have the printer updated to 1.1 and try again after that.

Laurent_H
04-03-2012, 07:34 AM
Hello Anderson,

We fully tested and approved the latest OX driver to work with the most popular applications, as well as sandboxed apps.

Please provide more details relating to your problem (I do print everyday from 10.6.8 to a 550 and do not face issues). However, before doing so, please delete the previously installed 550 printer & driver with the Fiery Uninstaller Utility (this is important), and install the new driver from Xerox Website. As discussed, please make sure your Fiery is upgraded to v1.1 SP1 (Service Pack 1), and that "Two Way Communication" is enabled from the driver when printing. Note that Paper Feed is a OSX function, not a Fiery driver one (i.e. select this option from the Fiery driver options, or using a preset).

Hope this helps,

thanks,
l-

Andersson
04-10-2012, 08:01 AM
Hello Anderson,

We fully tested and approved the latest OX driver to work with the most popular applications, as well as sandboxed apps.

Please provide more details relating to your problem (I do print everyday from 10.6.8 to a 550 and do not face issues). However, before doing so, please delete the previously installed 550 printer & driver with the Fiery Uninstaller Utility (this is important), and install the new driver from Xerox Website. As discussed, please make sure your Fiery is upgraded to v1.1 SP1 (Service Pack 1), and that "Two Way Communication" is enabled from the driver when printing. Note that Paper Feed is a OSX function, not a Fiery driver one (i.e. select this option from the Fiery driver options, or using a preset).

Hope this helps,

thanks,
l-

Thanks for your interest Laurent.

EDIT: We have the latest 1.1 SP1 installed now.

I don't know where to start really but lets start here:

1. Let's forget OS X Lion for the moment. I drop a postscript file in the Held que. Am I supposed to be able to print this with Auto tray directly in CWS? I can not do this. Auto tray defaults to Tray 6 (oversized) and we have A3 paper there. Where can I change this auto setting? It has nothing to do with OS X at this stage but still can't use auto.

660

661

thistlegorm
04-10-2012, 02:21 PM
Hi Andersson,

I am making some assumptions - the ps file you are dropping onto the hold Q presumably was not generated by a Fiery Driver ? also the screenshots you have posted suggest that you have opened up the properties of the "Held" ps job & chosen A4SEF as a Stock size ? the response callout you have also suggests that there isn't any A4SEF loaded ? ( or it isn't being recognised - as you stated Tray 6 is loaded with A3 ) so the 550/560 would default to its Tray priority setting which if you have a an HCF ( Hi Cap Feeder ) Tray 6 would generally be the default since it has the most capacity.. What happens if you open Tray 2 for example load A4 SEF & shut the tray & confirm that you have A4 SEF - White - 64-79gsm ? does the machine cycle up & print ? also what happens if you just dump the ps file on the print Q what does the file actually ask for..??

Andersson
04-11-2012, 08:00 AM
Hi Andersson,

I am making some assumptions - the ps file you are dropping onto the hold Q presumably was not generated by a Fiery Driver ? also the screenshots you have posted suggest that you have opened up the properties of the "Held" ps job & chosen A4SEF as a Stock size ? the response callout you have also suggests that there isn't any A4SEF loaded ? ( or it isn't being recognised - as you stated Tray 6 is loaded with A3 ) so the 550/560 would default to its Tray priority setting which if you have a an HCF ( Hi Cap Feeder ) Tray 6 would generally be the default since it has the most capacity.. What happens if you open Tray 2 for example load A4 SEF & shut the tray & confirm that you have A4 SEF - White - 64-79gsm ? does the machine cycle up & print ? also what happens if you just dump the ps file on the print Q what does the file actually ask for..??

It's the same thing when I drop the PS file in the print que. It halts with an error about tray 6. We have both A4SEF and A4LEF loaded in the machine in other trays.

I open a web page in Safari and in the print dialog I chose the Xerox printer and then I save a PS file. The paper size is set to A4.

Why would an auto tray function try the biggest tray? :confused:
Why not try with an A4 tray if the job is A4?

That's typically what auto stands for. Choose the best tray for the job. It's not "Go to the biggest tray and let us pray it will work!". That is not an auto tray function. That's a default tray function which is not the same thing.

Looking inside the PS-file on my desktop I see this:

%%BeginFeature: *PageSize A4
userdict /XJXEFIsetpageproperties known
{ << /XJXSetImageable [ () ] /XJXsetpagesizeInternal [ (LEFA4) ]

Andersson
04-11-2012, 09:18 AM
It is common knowledge that a support web site is a good place to start for drivers. The installation package (CD, zip file etc) could have been put together at an earlier date and the web will have the latest versions. In this case we have this scenario:

A. Installation of the 1.1 system update.
The printers configuration web tools page shows a link "Check for Product Updates".( printer IP/cgi-bin/checkupdates.cgi )

This page shows the 1.1 update for the rip and the Mac OS X 10.7 driver with these properties:

Date: March 26, 2012
Description: Mac OSX 10.7 native drivers with Color options are not getting honored.
ID: 1-1EYBEV
File name: XC Integrated 550-560 v1.1 RBpDX OSX Rel 2.0.dmg
Size: 51.9 MB

668

I get suspicious because I remember that the driver from xerox.com which I tried earlier had another version number.

B. I visit xerox.com and download the driver and it looks like this

Date: Feb 23, 2012
Description: A new mac os 10.7 driver which will print from sandbox application on mac os 10.7
ID: 1-1DZHZG
File name: XC Integrated 550-560 v1.1 RBpDX OSX Rel 6.0.dmg
Size: 53.3 MB

665

So the file with a newer release date is version 2.0.
The file with a one month older release date is 6.0.

669


C. I take a look inside the installer package files.
The PPD files are identical. I also found the sandbox plugins so I compare them too.

PluginX64_sandbx: EF172218 (FF).plugin
ID: 1-1EYBEV (2.0) Finder version: 3.2.023.0 NEWEST
ID: 1-1DZHZG (6.0) Finder version: 3.2.022.0

PluginX64: EF172218 (FF).plugin
ID: 1-1EYBEV (2.0) Finder version: 3.1.095.0 NEWEST
ID: 1-1DZHZG (6.0) Finder version: 3.1.094.0

666

667

Conclusion:
The newest version number 6.0 have older sandbox software. This is not a good start if I am trying to make things work. I have also compared the content in these files and they are not the same.

Questions:
Why is the release of v. 2.0 one month never than v. 6.0?
How do I know which driver to use?

I have a Xerox support person here telling me to install the file included in the 1.1 update, which is a March 26 release. My gut tells me to install from the web which is a February 23 release, but much higher version.


General problem:
I will always use the official support web for latest drivers but in this case I will install older versions over newer versions if I should do so. And if I am supposed to use 2.0 now I may have forgotten about it when I install the next Mac in a month or so. I really don't understand this system with different software versions floating around.

And it is also impossible to understand if there is a patching thing going on here. Should I start with 2.0 and then also install 6.0 on top? Or the other way around perhaps?

The 6.0 release describes itself as #new mac os 10.7 driver ..."

The 2.0 release which followed with the system update describes itself "Mac OSX 10.7 native drivers with Color options are not getting honored". This sound more like a patch for one problem rather than "The new OS X 10.7 driver". The naming is sketchy and not any help.

But both installers are +50 MB in size so they are probably full installers.



Andersson
04-11-2012, 10:45 AM
The driver is available in Swedish.

670

671

When I use the print dialog I get a mix of English and Swedish. Is this normal? Is it the same for other language versions?

672

thistlegorm
04-11-2012, 04:25 PM
Hi Andersson,

Can you do me a favour & try all three attached files - drag & drop onto your Print Q & see whether any print out - without intervention ? if either produce an error - can you capture a screenshot for me..673

Andersson
04-12-2012, 03:16 AM
Hi Andersson,

Can you do me a favour & try all three attached files - drag & drop onto your Print Q & see whether any print out - without intervention ? if either produce an error - can you capture a screenshot for me..673

Thanks for the help. None of them go through.

674

675

676

Andersson
04-18-2012, 09:16 AM
Hi Andersson,

Can you do me a favour & try all three attached files - drag & drop onto your Print Q & see whether any print out - without intervention ? if either produce an error - can you capture a screenshot for me..673

Thanks! Secret message received! :D

678

This is from the 3rd postscript file.

- - -

I will try to make this story short. We have used Xerox printers before and we have always asks the local service personnel to come and help us with problems. It has worked out well before.

Now we have had a Xerox machine for 18 months and no auto printing. We have had the service people over here on numerous occasions but they can't fix the problem. It always lands in the area of "aha, we use Macs here". So we are fooled ourselves into believing that the necessary fixes are depending on new drivers, or system updates, or whatever.

They have not shown us what can be done with the admin mode in the machine display panel. They use the admin login themselves (for unknown reasons) but we don't have it and don't need it either if they do what we ask them to do (which they don't).

So I called the Xerox support center and the guy there guided me to the admin panel and the PAPER TRAY PRIORITY SETTINGS !!! :mad:

I had to change 3-4 of these settings for tray and paper and 30 min later after some testing the machine is now printing A4 papers as supposed.

A3 papers still not working tho. Now it asks for A3 paper in the prio 1 A4 tray.

This was so effing obvious so I can only come to one conclusion. The local service personnel have no clue what they are doing around these machines. The guy at the service center just looked it up in a Xerox database. So a guy in another country did better then a trained service person standing in front of the panel. Go figure :eek:


I am still interested in what I need to do to make the auto A3 work too.

labanmatte
05-29-2012, 02:55 PM
Hello

Have you noticed that in Xerox 550 there is settings as
Plain
Plain A
Plain B
Plain C
Heavyweight A
Heavyweight B...
......

And then if you print a job thats want plain and you have load A4SEF Plain B that is for 80gsm paper then you will get problems like this, because that Plain isnt for that gsm.

try set tray to auto and then just set A4SEF/A4LEF ? and paper type to any/auto...

Andersson
05-30-2012, 12:40 AM
Hello

Have you noticed that in Xerox 550 there is settings as
Plain
Plain A
Plain B
Plain C
Heavyweight A
Heavyweight B...
......

And then if you print a job thats want plain and you have load A4SEF Plain B that is for 80gsm paper then you will get problems like this, because that Plain isnt for that gsm.

try set tray to auto and then just set A4SEF/A4LEF ? and paper type to any/auto...

Hello

I think I have the paper settings fine tuned now. It all had to do with settings in the machine, not in the computer. We have trays with both types of A4 and A3 in two weights so auto print and select a weight works fine.

Regarding my questions about printer driver versions (earlier in this thread) I have just noticed that the driver was updated again on April 20. I will have a look and put up a new comment soon.

Andersson
05-30-2012, 01:57 AM
The newest version of the driver is 3.0 from April 20. Two files are higher version and one is the same as before.

689

As I mentioned before there is a mysterious version 6.0 from February. I will assume now that this was some sort of mistake. Perhaps it should have been 1.0.