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Frankie
01-12-2011, 11:57 PM
Hi,
My customer encounter the probelm when he need to stop the print job on the printer(C6500) with IC408 v2, even he press the stop button on printer or cancel on command workstation also no response or can't stop the job, he need to power off the printer to stop the job. Therefore, any suggestion of this case?
Thanks
Frankie

MADSYS
01-22-2011, 03:22 PM
Hello Frankie,
Check the connectors of the harness between the main body and IC408. If this is not the remedy then you should reinstall system software and patches on the Fiery.
Good Luck

jasttharu
01-23-2011, 01:49 AM
Check the patches installed, start the browser with the ip of IC408, go to the Settings tab and click query product updates
Search 1-11VQV9 and install with your requirements
Regards

Frankie
01-23-2011, 08:19 PM
Thanks your information!