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View Full Version : DC 250 error 124.374 with helios server



ball04
08-09-2010, 09:19 AM
Dear all,

one of our customers is using DC250 and DC240, both with bustled Fiery,

and is sending the print jobs via Helios Server.

Small size of 10-20 data files below 1 MB seems to be a problem:

Mainly the DC250 is crashing with Fault code 124-374 and sometimes 127-211.

Thanks for Informations.

Karl-Heinz

thistlegorm
08-09-2010, 04:10 PM
Try disconnecting / reconnecting the cables between the bustle & the IOT (engine) & reboot, make sure when powering down you leave sufficient time for the bustle to fully power down gracefully - you can normally tell by the blue light (when it goes out - then you can switch back on) that is still on the gui when the UI has powered down.
If this does not solve it place a service call for your local Xerox tech - the fault codes you have provided point to a communication fault on the IOT.