View Full Version : Fiery Does Not Retrieve Scanned Image

01-19-2010, 04:07 PM
I am having a problem the fieryscan whenever I scan a document at the copier it never downloads to my computer. I attempt to save it to the server but I get the following error message. I have tried uninstalling and reinstalling but somewhere it must be retaining the information because when I reinstall the server and printer name remains. I saw a similar post for MAC users but nothing for Windows please help.

Runtime Error!

Program:..am Files\Fiery\FieryRemoteScanApp\FieryRemoteScanApp. exe

abnormal program termination

03-04-2010, 10:34 AM
Hello dsumpter,

Can you please indicate the OS version, the Fiery controller model (and version) as well as the Fiery Remote Scan version you are running?

Many Thanks,