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View Full Version : Problems updating Fiery 1.1 to 1.2 (DC250)



oxident
08-24-2009, 04:25 AM
Hi!

I'm wondering if anyone else is having problems updating a Xerox DC250 Bustled Fiery from 1.1 to 1.2.

So far we've been trying to do so over months (!) on several machines using several ways (updating a running system and clean install on a fresh hdd) without success: The new system randomly produces faulty prints (complete garbage on some pages) and CWS looses connection from time to time.

Xerox tells me that the DC250 isn't compatible with this System version, EFI keeps telling me that there's no known problem with this update ...

Schneidi
09-23-2009, 02:14 AM
I have the same problem like you.

No one can help me in this!! I escalated it 6mounth ago und ever again but without a solution. :confused:

oxident
09-23-2009, 02:58 AM
I would suggest that you give it up. I've waited over 12 months after escalating it and the only answer was "your machine doesn't support version 1.2" or "who told you that it's possible?" :mad:

That's extremely annoying because version 1.1 has a lot of known bug. I'm quite disappointed by the way Xerox and EFI performed here.

For me it ended up in exchanging the DC250 with a DC252.

Chad_P
09-24-2009, 12:45 PM
I will contact you directly for your Xerox case number(s), as we have not received any reports of this issue.

aherzig
10-08-2009, 12:29 PM
We have also problems with the 1.2 Software in Switzerland
Mostly in MAC-Environnements.
The Fiery Crashes when you send more than one Job.
Xerox 2nd Level Support says that the Problem is with the Printer Hardware.
But I think it is Software related.
Because when we downgrade to 1.1 we don't have Problems.

TomG
10-20-2009, 12:44 AM
As I've heard there are currently running customer tests in Berlin/Germany because the Embedded Fiery hardware for DocuColor 240/250 seems to have changed several internal components during development -> for example there's a RoHS and a Non-RoHS edition (Wikipedia.de RoHS (http://de.wikipedia.org/wiki/Richtlinie_2002/95/EG_%28RoHS%29)).

One of them seems to be able for the upgrade to Fiery software 1.2 while the other one is not. That could be the reason why Xerox says No and EFI says Yes -> both don't lie :)

Xerox technicians should see the hardware difference but I don't know if there's a clear solution, yet.

But: For the DocuColor Series 240/250 and its Fiery software version 6 is really outdated you're good to ask your Xerox dealer for the new DocuColor 242/252/260 with the new system 8r2 with many new features and a quicker hardware as well -> I can confirm that the new DocuColor produces brilliant color, smoother shades and just a better image. And it has a kind of integrated Mini Command WorkStation -> cool for calibrating and release jobs directly from the machine's display.

oxident
10-29-2009, 05:40 AM
As I've heard there are currently running customer tests in Berlin/Germany because the Embedded Fiery hardware for DocuColor 240/250 seems to have changed several internal components during development -> for example there's a RoHS and a Non-RoHS edition (Wikipedia.de RoHS (http://de.wikipedia.org/wiki/Richtlinie_2002/95/EG_%28RoHS%29)).

One of them seems to be able for the upgrade to Fiery software 1.2 while the other one is not. That could be the reason why Xerox says No and EFI says Yes -> both don't lie :)
Hi Tom,
yes, I am one of these customers from Berlin where this update didn't work. But the EFI engineer I've spoken to told me, that the new system is supposed to work with both machine types (RoHS and Non-RoHS). I've also received an internal datasheet from EFI which clearly lists the supported machines and the according serial number prefixes.

But I'm quite sure EFI hasn't tested the new system for the old machines and isn't willing to further support end of life products.

TomG
10-29-2009, 06:37 AM
Yes, I think so, too: EFI says it works but it's surely not been tested on all old machine types. Thanks for your input.

In the meantime I received a private message from a moderator. It says: v1.2 is supported on both RoHS and non-RoHS hardware.

I don't know anybody who is closer to this problem than the German Xerox support technicians... and they tell me that they cannot find the reason for this problem, so this can be both -- the machine as well the Fiery software. If EFI had a clear solution for this, it would be known and applied to the non-working machines out there.

oxident
10-29-2009, 06:50 AM
The reason is quite simple:
There's a timing issue in the driver for the ***** interface. It's hard to say without seeing the source code but a quick analysis showed me that the driver simply "quits" under certain circumstances, producing a segmentation fault.

I've heard from some people in south africa who did the job by switching the hdd and installing a "fresh" 1.2 system on it (using a bootable usb stick). But unfortunately, this doesn't work with the system software EFI provides in Europe: The installer doesn't run through and there are many script errors on the consule while installing :(

Laurent_H
10-30-2009, 07:31 AM
We originally had a direct Installation problem with 1.2 release when installing using non-English laptop. This issue was solved with a newer release of the installer, label 1-Y015I.
We also had an issue about streaked images in output on non-RoHS v1.2 w/ more than 256MB RAM. This issue was fixed with patch 1-Y015I.
We had other localization issues reported which are now fixed (1-145LMST, 1-13LZJ2...).
Please contact Xerox support for more information.
Version 1.2 is definitely supported on all Olympia models (ROHS and non-ROHS).

thank you

oxident
10-30-2009, 07:39 AM
This issue was fixed with patch 1-Y015I.
We had other localization issues reported which are now fixed (1-145LMST, 1-13LZJ2...).

Okay, that patch comes too late for me (already switched machine to DC252 for plenty of money) :mad:

I hope this works for the remaining DC250 users out there...

Anyway, I've attached a log from the (failed) direct installation on my former machine.

Regarding the "image streaks", this particular bug also exists on current DC252 Fiery's, although the error doesn't occur that often.

hajore7
01-27-2010, 06:31 AM
We originally had a direct Installation problem with 1.2 release when installing using non-English laptop. This issue was solved with a newer release of the installer, label 1-Y015I.
We also had an issue about streaked images in output on non-RoHS v1.2 w/ more than 256MB RAM. This issue was fixed with patch 1-Y015I.
We had other localization issues reported which are now fixed (1-145LMST, 1-13LZJ2...).
Please contact Xerox support for more information.
Version 1.2 is definitely supported on all Olympia models (ROHS and non-ROHS).

thank you

Have anybody tryed the new installer, and if so; does it work? I have several machines with the same issues described here, and are very happy if the problems are solved.

oxident
01-28-2010, 04:30 AM
Not sure which new "installer" you mean (according to me techie, there's only one installer available) but I really don't think it's an installation problem because system 1.2 doesn't work even if you do a "fresh" install.

It seems to me that there's a timing issue with the ***** card driver for the older DC250s which hasn't been fixed yet.

Chad_P
01-28-2010, 07:32 AM
I have confirmed that 1-Y015I fixes the problem discussed in this thread. I am running v1.2 on both RoHS and non-RoHS hardware without issue. EFI support in Europe has also confirmed the fix. Please contact Xerox support to acquire the fix.

W2 Greg
04-15-2010, 06:07 AM
Well, our 240 runs on the same software and it has been giving us trouble for months now. I'll had several chats with one of the EFI service lackeys and he suggest a system re-install and the Xerox guys suggest (instead of a re-install) that the problem is due to A.) storing our paper wrong (gave us a laugh and a headache) B.) don't have the proper updates (possible) or C.) they basically claim whatever else that can be claimed short of actually helping.

At first guess, EFI thought the problems might have occurred due to the use of our Macs; After much trail and error, I can safely say that is not the case. We have an external server for the fiery and run the software on a PC and we drop .pdfs in a Hot folder on our macs and occasionally print from InDesign (via Mac). We have done the same thing using our Pc and have noticed absolutely no difference (although the software does get along better with .pdfs.)

The most frustrating issue that we have noticed so far involves a "slight" yet automatic image rotation. This rotation occurs when processing the file from the "hold" to "held" section within the fiery software. (this, of course, aside from most other issues already mentioned.) It does not seem to mater where the image comes from (.pdf from a Flash drive, .pdf or an .indd..) they all rotate.

Biggest catch of all.. I've taught myself everything I know about the fiery. I was not with the company when it was purchased and received no formal training on it, yet I am now the "go to guy" when regarding the machine. Which makes for some stressful days. : )

Any ideas?